Privacy Policy

Last Updated: March 02, 2026

1. Introduction

The Professional Institute of Excellence (PIE) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect when you visit our website or contact us, how we use it, who we share it with, and your rights regarding that data.

PIE operates in Phnom Penh, Cambodia, and serves students and visitors primarily from Cambodia. This policy is designed to help you understand your privacy rights under applicable Cambodian law and to outline how we comply with those requirements.

2. Information We Collect

We collect two broad categories of information:

Personal Data You Provide:

When you submit a contact form or otherwise communicate with us, we collect:

  • Full name
  • Email address
  • Phone number

Technical Data We Automatically Collect:

When you visit our website, we automatically collect:

  • IP address
  • Device and browser information
  • Pages visited and actions taken on our site

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries about PIE programs, admissions, and related services
  • Administer and improve our website and its content
  • Communicate promotional information, event notices, and other updates about PIE (including email marketing)
  • Maintain our student database and internal records

4. Google Analytics and Cookies

We use Google Analytics, a web analytics service provided by Google, Inc., to understand how our site is used and to improve user experience. Google Analytics uses cookies (small text files placed on your device) to collect data such as your IP address, browser type, and pages visited.

Opt-Out: You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Marketing Communications and Unsubscribe

PIE may send you marketing and informational emails about our programs, events, and other offerings. You can unsubscribe from these communications at any time by:

  • Clicking the unsubscribe link included in every marketing email
  • Contacting us directly using the information provided at the end of this policy

We will honor your opt-out request promptly and in accordance with applicable laws.

6. Data Retention

We retain the personal information submitted through our contact forms indefinitely unless you request deletion or we are required to delete data under applicable law. If you would like to discuss your data retention preferences, please contact us using the information below.

7. Data Security

We implement reasonable technical and organizational measures to protect the personal data we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security measures are completely secure, and we cannot guarantee absolute security of your information.

8. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving our users (such as website hosting, email marketing platforms, and customer relationship management systems), provided those parties agree to keep this information confidential and use it only for the purposes we specify.

These service providers may process data outside Cambodia. We require them to protect your information in accordance with this Privacy Policy and applicable laws.

9. Your Rights

Subject to applicable law, you may have the following rights:

  • Access to the personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Deletion of your personal data (subject to our legitimate business needs and legal obligations)
  • Objection to or restriction of certain processing activities
  • Withdrawal of consent for marketing communications

To exercise these rights, please contact us using the information below. We will respond in accordance with applicable laws and regulations.

10. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental or guardian consent. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete that information or obtain appropriate consent. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Professional Institute of Excellence (PIE)
Address: #23, St. 139, Sangkat Veal Vong, Khan 7 Makara 12253 Phnom Penh, Cambodia
Email: info@piehospitality.edu.kh
Phone: (+855) 23 - 922 – 226

Summary

PIE collects your name, email, phone number, and IP address when you use our contact form. We use Google Analytics to improve our website. We may send you marketing emails, but you can unsubscribe anytime. We keep your data indefinitely unless you ask us to delete it. We do not sell your information to third parties.